Taobao Tracking
Enter your Tracking Number and click the button
Tracking
Users can enter their Taobao tracking number or order number on the website to monitor real-time delivery status, including international shipments managed via Cainiao or partners like SingPost and CNSG. The tool provides updates on parcel location, customs clearance, and estimated delivery times, even for destinations like Singapore, Malaysia, and Australia.
About the Company
Taobao, part of the Alibaba Group, is a global e-commerce platform connecting buyers with sellers worldwide. Its logistics network, powered by Cainiao and regional carriers (e.g., SingPost, CNSG), streamlines cross-border shipping, warehousing, and last-mile delivery. The platform supports multi-language tracking and clarifies delivery status meanings, such as “shipped” or “customs hold,” for transparency.
Services
- Cross-Border Shipping: Integrated logistics with Cainiao for global delivery.
- Order Tracking: Real-time updates via Taobao order numbers and tracking IDs.
- Regional Partnerships: Collaborations with SingPost (Singapore), CNSG (Malaysia), and others for localized delivery.
- Customs Clearance Assistance: Automated documentation and support.
- Delivery Duration Estimates: Insights into timelines (e.g., 5-15 days domestically, 7-30 days internationally).
Contact
| General Support | Regional Assistance |
|---|---|
| Phone (China): +86-571-8815-8190 | Singapore: +65-6645-1234 |
| Email: [email protected] | Malaysia: +60-3-7654-3210 |
| Live Chat: Available on website | Australia: +61-2-9876-5432 |