Joom Tracking

Company Overview

Businesses employ cross-carrier tracking solutions to streamline oversight of shipments managed by third parties. Their tools compile data from providers like DHL, GLS, and Hermes into unified dashboards. Users input identifiers such as tracking numbers to trace parcels across regional or international routes. The system automates status updates, translating technical codes into progress summaries for end customers. Retailers sync order histories with logistics dashboards to estimate delivery windows or resolve discrepancies. Customers access multilingual interfaces, catering to diverse markets and regional documentation standards. Third-party audits validate data consistency between carrier APIs and internal records. The software adjusts label formats or notification triggers to comply with localized shipping protocols. Training modules familiarize teams with exception management, such as rerouting requests or customs holds.

Services
A web portal centralizes tracking for air, ground, and maritime shipments across partnered carriers. Users generate dynamic reports comparing carrier performance metrics like delivery times or cost variances. Automated alerts flag deviations from projected timelines, prompting proactive customer communication. APIs integrate the system with e-commerce platforms, enabling real-time order status displays on client portals. Clients test hypothetical scenarios, such as peak-season volume surges, within sandbox environments before implementation. Geofencing capabilities trigger notifications when parcels approach specific checkpoints. Custom rules filter data to highlight high-priority shipments or recurring delays. Subscription tiers vary by user count, API access frequency, and premium support availability.

Contact

Phone (Latvia office): 0800 746 993

Email (Hong Kong office): [email protected]

Email (South Korea office): [email protected]

Company Address (Hong Kong HQ):
Joom Logistics Limited
Unit 18, 5/F East Ocean Centre
98 Granville Road
Tsim Sha Tsui East, Kowloon, Hong Kong

Registered Address (Latvia):
Gustava Zemgala gat. 78‑1
Rīga, LV‑1039
Latvia